Prop firm withheld your payout?
We get it back.

1. Who we are

PropPayoutClaim is a trading name of LAL Group LLC ("we," "us," "the Company"), an official consulting company with its registered address at 1000 Brickell Ave, STE 715, Miami, FL 33131. LAL Group LLC is the contracting party for every plan purchase and the entity that processes all payments, including success fees.

2. What the service is

We provide claims-investigation and advocacy services to help traders pursue disputed payouts from proprietary trading firms. We are not a law firm, and nothing we provide constitutes legal advice. We do not guarantee that any claim will be successful, and we assess each claim's strength before filing.

3. Plans and payment

• A one-time Standard, Priority, or Elite plan payment is required before any claim can be opened.
• The plan fee is a single one-time payment — there is no recurring billing — and covers the investigation and correspondence work on your case, regardless of outcome.
• The plan fee is non-refundable once the claim investigation has begun, including if a claim is ultimately unsuccessful.
• Each plan payment covers one claim. Filing another claim after your first is resolved requires another one-time payment.

4. Success fees

• If a claim results in a recovery, we retain a percentage of the funds actually paid out to you by the firm: 20% under Standard, 15% under Priority, 10% under Elite.
• The success fee is calculated only on funds actually recovered — never on the amount originally claimed.
• If nothing is recovered, no success fee applies.

5. No advances against your claim

We do not advance, loan, or pay out any portion of a disputed claim before it is resolved. Any payment you receive from us before resolution is a fixed benefit of your plan, unrelated to your claim's outcome — never a draw against expected recovery.

6. Your responsibilities

• You must provide accurate information about your claim, including your relationship with the named firm and the circumstances of the dispute.
• Supporting documents you upload (PDF only) must be authentic and unaltered.
• You must not use the service to pursue a claim you know to be false or exaggerated.

7. Limitation of liability

We investigate and advocate on your behalf, but recovery ultimately depends on the third-party firm's response and, where relevant, applicable law. We are not liable for a firm's refusal to pay, insolvency, or unresponsiveness. Our maximum liability to you under these Terms is limited to the plan fee you paid for the claim in question.

8. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

1. What we collect

• Account details: your name, email address, and selected plan.
• Claim details: the firm you're claiming against, your funded account ID, the disputed amount, and your description of what happened.
• Supporting documents: PDF files you upload — payout statements, correspondence, rule-breach notices, and similar records.
• Payment information: processed by our payment provider; we do not store full card numbers on our own systems.

2. How we use it

• To investigate and pursue your claim, including corresponding with the firm on your behalf.
• To process your one-time plan payment and calculate success fees owed on recovered funds.
• To send you case status updates and service-related communications.

3. Who we share it with

We share the minimum necessary claim details and documents with the firm your claim is against, since that's required to pursue the claim. We may also share information with payment processors, and with legal or regulatory bodies where required by law. We do not sell your personal information.

4. How long we keep it

We retain claim records and supporting documents for as long as your claim is active, and for a reasonable period afterward to comply with legal, accounting, and dispute-resolution obligations.

5. Your rights

• You can request a copy of the personal information we hold about you.
• You can request correction of inaccurate information.
• You can request deletion of your data, subject to our legal retention obligations.

6. Security

Documents and case data are encrypted in transit and at rest. Access is limited to staff who need it to work your case.

Plan fees (one-time)

The plan fee is a single one-time payment, made when you open your claim, and covers investigation and correspondence work, regardless of outcome. Each payment covers one claim — filing another claim requires another one-time payment.

Success fees

Success fees only apply if a claim results in a recovery, and are calculated on the amount actually paid out by the firm — never on the amount originally claimed. If nothing is recovered, no success fee applies.

Nothing else

There are no filing fees, document review fees, or cancellation fees. There are no charges for consultations before you file a claim.

Why we exist

Traders who pass a prop firm's evaluation and earn a payout sometimes find that payout disputed, delayed, or denied over a rule interpretation they didn't expect. Chasing that on your own usually means one trader against a firm's entire support and legal process — often over email, alone. PropPayoutClaim exists to change that: we investigate the claim, build the case, and correspond with the firm directly, so a trader isn't negotiating solo.

What we do

• Review the firm's stated rules against what actually happened in your account.
• Handle direct, formal correspondence with the firm on your behalf.
• Track your case through to resolution, with visible status updates at every stage.

What we don't do

• We're not a law firm, and we don't offer legal advice.
• We don't advance or loan you money against a disputed claim.
• We don't take cases we believe have no merit, and we don't promise outcomes we can't control.

Who's behind it

PropPayoutClaim is operated by LAL Group LLC, an official consulting company based in Miami, Florida.

General support

info@proppayoutclaim.com
Response time: within 1 business day

Existing case updates

Members can check case status directly on their dashboard. For urgent updates on an open claim, email cases@proppayoutclaim.com with your case number.

Mailing address

LAL Group LLC
1000 Brickell Ave, STE 715
Miami, FL 33131
United States

Press & partnerships

press@proppayoutclaim.com

1. Parties

This Authorization is made between the Principal (the trader submitting this claim, identified by the name and email provided on this form) and LAL Group LLC, doing business as PropPayoutClaim, registered at 1000 Brickell Ave, STE 715, Miami, FL 33131 ("Agent," "LAL Group," "we").

2. Claim covered

This Authorization applies only to the specific claim described in this submission — the named firm, funded account ID, and disputed amount entered on this form. It does not authorize the Agent to act on the Principal's behalf in any other matter.

3. Grant of authority

The Principal appoints LAL Group LLC as the Principal's limited attorney-in-fact and authorized representative, solely for this claim, with authority to:

• Correspond and communicate directly with the named firm regarding the claim, on the Principal's behalf;
• Submit documentation, evidence, and written argument in support of the claim;
• Negotiate resolution of the claim with the named firm;
• Receive payment of any funds recovered as a result of the claim, on the Principal's behalf.

This is a limited, special power of attorney. It does not grant the Agent authority over the Principal's trading accounts, other financial accounts, or any matter beyond this claim.

4. Handling of recovered funds

If the named firm pays out funds in resolution of the claim, those funds are paid to LAL Group LLC as the Principal's authorized representative. LAL Group LLC will deduct the success fee owed under the Principal's plan (20% under Standard, 15% under Priority, 10% under Elite, calculated only on funds actually recovered), then transfer the remaining balance by bank transfer to the account the Principal designated on this form, along with a written accounting of the amount recovered, the fee deducted, and the net amount transferred.

No success fee applies to any amount not actually recovered. LAL Group LLC does not advance, loan, or pay any portion of a disputed claim before it is resolved.

5. Duration and revocation

This Authorization takes effect when this form is submitted with the box below checked, and remains in effect until the claim is fully resolved and any funds disbursed, or until the Principal revokes it in writing. Revocation does not affect success fees already owed on funds already recovered.

6. Principal's representations

• The information provided about the claim is true and accurate to the best of the Principal's knowledge.
• The Principal is the rightful owner of the claim and has not authorized any other party to pursue it.
• The Principal has read and agrees to the PropPayoutClaim Terms of Service and Fee Schedule, incorporated here by reference.

7. Governing law

This Authorization is governed by the laws of the State of Florida, unless a different governing law is required by the jurisdiction in which the Principal resides.

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